VOLUNTEER

For the Waste Management Phoenix Open to achieve our charitable goals we need thousands of volunteers to assist in a variety of roles. Volunteering during tournament week is not only a great way to be a part of the “Greatest Show on Grass”, it also has a direct impact on the amount of charity dollars The Thunderbirds Charities pours back into the community each year.

Registrations for each committee open to the general public independently. Most of our venues listed below have a solid list of volunteers that return each year. If you are interested in volunteering, consider a committee that is open to new registrations this year to become familiar with the process of introductions to other committees. Uniforms are unique to each committee, and if necessary, are available for purchase through the online registration procedure. Thank you for volunteering and paying it forward through your time and effort!

Volunteer Committees

HOLE MARSHAL 
Hole Marshals serve as tournament ambassadors on the course providing crowd control, keeping distractions to a minimum, locating and protecting errant golf balls and assisting in spectator and player/caddie safety. Hole Marshals are often asked to remind patrons of PGA TOUR policy like cell phones and camera use, as well as crowd noise during play. New volunteers to the working Marshal group will be trained in all areas of responsibility and will report to a Hole Captain who will assign them to various shifts during the tournament.

Marshal Age Requirements: 21 years or older

All Hole Marshals must volunteer for a minimum of two tournament days, Thursday – Sunday. Marshals are required to wear a uniform (white WMPO polo shirt with tan or khaki pants, shorts, skorts or capris). Please wear comfortable shoes, no golf shoes. Returning Marshals are not required to purchase new uniforms, but additional uniform pieces are available online when registering. New Hole Marshals will be provided with an Internet portal to purchase a Marshal clothing package online upon confirmation of an assignment to a Hole by a Hole Captain.

LASER OPERATORS 
The Laser Operators’ position is critical and not all volunteers will be able to satisfactorily accomplish this task.  Volunteers are stationed along each green and fairway to plot players’ shots on a grid as well as using a “survey grade” laser to take multiple measurements per player and record those coordinates.   There is also a handheld device that captures and transfers the data from the shot to the ShotLink staff. This device provides information with regard to the groupings, to identify what player to shoot, and then shoot the ball after it stops rolling. This measurement of each drive is sent to the ShotLink Producers.

Laser Operators are issued a voice radio with headset for constant voice communication with the ShotLink staff.  Two volunteers, working as a team, are sent out – one volunteer will grid the coordinates of each ball on a map provided to them and operate the voice radio controlling the communication back to the ShotLink trailer, while the other operates the laser and the handheld device.
Laser Operators must have a strong knowledge of golf and be able to stand for long periods of time. Good visual and map plotting skills are essential. These volunteers must be 18 years or older. All shifts run from beginning of play until end of play each day.  Round 1 & 2 shifts (Thursday and Friday) are approximately 12 hours and start around 7:30 a.m.  Round 3 & 4 shifts (Saturday and Sunday) are approximately 9 hours long and start around 9 a.m.

WALKING SCORERS 
Walking Scorers should have a good understanding of the game of golf. This assignment requires walking with a pro-am and/or tournament group to keep their score and specific statistics using a handheld device; accountable to every player in the group. These volunteers are expected to walk all 18 holes. Radios are issued to Walking Scorers for constant communication with the ShotLink Producers. At the completion of 18 holes, the Walking Scorer accompanies his/her group to the scoring tent, and if asked, reads back the scores to the players.

STANDARD BEARERS 
Volunteers on this committee walk all 18 holes or up to 5 hours with their group while carrying a standard that weighs 5-7 pounds. The standard displays the player names and scores in relation to par on a cumulative basis for each player in that group. Standard Bearers will demonstrate their knowledge about, and respect for, the game of golf.

COURTESY CARS/TRANSPORTATION 
Courtesy Car volunteers drive the Official Vehicles of the tournament to facilitate the PGA TOUR players and their families during their participation in the Waste Management Phoenix Open. Duties involve delivering vehicles to various locations, picking up players and their families from Sky Harbor and the Scottsdale Airports, and driving players to the airport or their lodging accommodations after play. A variety of shifts are available from 7:30 a.m. to 6:00 p.m. each day.   These are the volunteers who also move cars before and after the tournament.

Courtesy Car volunteers must be a minimum of 25 years old to drive a WMPO tournament vehicle, provide a copy of his/her driver’s license and have a clean driving record. All driving records will be checked through the Bureau of Motor Vehicles. Professionalism and courtesy is of the utmost importance for the interaction with our special guests. Volunteers will be expected to attend a briefing and operation overview session.

PATRIOTS’ OUTPOST
This venue located near the 18th tee box is open to all active duty, reserve, and retired U.S. military from all five branches of the Armed Forces. This hospitality venue offers guests complimentary food and drinks while watching the golf action Wednesday through Sunday during tournament week.

Volunteers in this venue act as hosts to these patrons, making sure these military personnel and their guests enjoy the tournament in a relaxed and comfortable setting.

CONCESSIONS 
Be amidst the action on the course!  Concessions Volunteers take part in the energetic and fast-paced food and beverage venues around the TPC Stadium Course during tournament week. You’ll have the opportunity to immerse yourself into the extravaganza and the thousands of fans that make this event the growing success that it is.  Volunteers can join this team to work in food stands located all around the TPC, including the iconic 16th hole, providing friendly service, food and drinks to patrons. There is an opportunity to earn service hours for a charitable organization such as Special Olympics, The Leukemia & Lymphoma Society, Boys & Girls Clubs of Greater Scottsdale, or the Phoenix Panhellenic Association to name just a few. Register online and sign up with the charity of your choice, listed within a drop down menu at time of registration.  Shifts are 7 hours in length and duties include cash register operation, stock replenishment and drink dispensing. On a first come, first served basis you choose your day(s), and shift(s). Large groups needing assistance with scheduling should appoint a representative to work directly with a Committee Chair.

AGE REQUIREMENTS: 16 years or older

Depending on weather and tournament conditions, volunteers will be assigned to their duty station upon check-in.  Tan or khaki color pants, shorts or skorts are requested and comfortable shoes encouraged.  The charitable organizations represented are permitted and encouraged to provide a wearable for volunteers to spread the message about their cause during their shift in the concessions area. Volunteers may be asked to serve in multiple stands during a shift, based on the flow of golf and patrons across the course.  This is a great opportunity for adult singles, couples, families, and even larger groups/teams to serve together in an upbeat atmosphere.

SECURITY 
Security volunteers staff the entrance to various venues on and around the tournament course. Even though multiple security agencies are employed during tournament week it’s our Security volunteers who are the first and last point of contact for our guests experiencing the Waste Management Phoenix Open.

75 Volunteer Captains supervise the almost 1,100 Security volunteers in 15 different venues at the tournament. We are proud of our volunteer Security teams who extend professional courtesies to the PGA TOUR Players as well as the patrons who come to watch.   Many of our Captains have been volunteering for up to 20+ years, which demonstrates their dedication to The Thunderbirds and the “Greatest Show on Grass”.

Effective communication skills and attention to detail are necessary. Duties may include providing information to spectators; familiarity with the required credentials for each venue entry point; and crowd control all around the TPC and at the main Clubhouse.   Some special assignments may include escorting military guests to the Patriots Outpost; provide egress for the Players off the course during bad weather or darkness if play is stopped; as well as escorting Players back on to the course, to resume play the next morning. Within the online registration you will see a list of the venue assignments to choose from; you can volunteer multiple days to get a chance to volunteer at several venues on the course.

AGE REQUIREMENTS: 18 years or older. This assignment may require extended periods of standing or walking; a shift is defined as a whole day, 6:30 a.m. to 4 p.m.

Security volunteers are asked to wear tan or khaki color pants and be prepared for variable weather conditions; the cool morning air often turns into a hot day. A safety vest is issued to identify our volunteer security while at their assigned post.

Professionalism is of the utmost importance and we are always looking for new faces and personalities to add to our team.

More Information and Registration Instructions

A volunteer’s responsibilities are fairly simple: show up for the shifts you’ve been assigned to, perform the specific duties of your position, wear the required uniform of your position, and ensure spectators have as much fun as you do!

If chosen to volunteer at the tournament you will be contacted by the Volunteer Committee Chairperson in the weeks leading up to the tournament. This Volunteer Committee Chairperson will confirm shift schedules, discuss requirements, benefits and responsibilities for working your assigned position.

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