VOLUNTEER

With today’s “new” normal, we can expect some changes at the WMPO. Our number one priority is SAFETY. Safety of our Players; Safety of our Spectators; Safety of our TOUR guests; and most important, Safety of our volunteers. We will follow CDC guidelines and all state and local government mandates to further ensure our health and safety. There are considerable changes in place to meet the needs of the new world as defined by the PGA TOUR. The obvious items of wearing a mask and social distancing are critical elements to these protocols, we will be going well above the prescribed standards. We will be establishing new committees dedicated to the health and safety of our volunteers. Standard operating procedures for every aspect of our committees are being reviewed and modified as needed, based on the current knowledge at that moment.

We are asking our volunteers to be flexible and understanding during these changing times. We cannot predict what the viral landscape will be in February 2021.

MINIMUM REQUIREMENTS FOR A VOLUNTEER:

  • All must be a Minimum of 18 years of age or older.
  • Available to work at least two full days between Wed. 2/3-Sunday 2/7, may work additional days as well.
  • Typical shifts run from beginning of play until end of play each day.
  • Flexible in volunteer assignment.
  • Ambulatory to walk 18 holes or stand for long periods of time.

Registrations are now open to the public; you could be considered for any area that still has openings. Thank you for volunteering and paying it forward through your time and effort!

Possible Volunteer Committees

MARSHALL/GALLERY VOLUNTEERS will serve as tournament ambassadors on the course providing crowd control, keeping distractions to a minimum, locating, and protecting errant golf balls and assisting in spectator and player/caddie safety. Hole Marshals are often asked to remind patrons of PGA TOUR policies, crowd noise during play, etc. Volunteers should be comfortable reminding fans to “mask up” at the rope lines and understand that this is an important part of their tournament week responsibilities. It is important that all volunteers remain an appropriate social distance from Players inside the ropes and that we avoid overcrowding.

FAN SAFETY AMBASSADORS will be responsible for positively promoting/enforcing safety policies onsite. All members of this committee must lead by example, wear a mask and must be comfortable positively promoting the mask and food & beverage restrictions/policies and Safety Plan.

STATIONARY FAN SAFETY AMBASSADORS will fulfill the same role but be strategically placed in the outside-the-ropes high traffic areas such as Practice Facility Ropes, Fan Gathering Areas, Tee Boxes, Fairway Landing Zones, Greens, Concessions & Venues, Merchandise Areas and other pinch points as determined by the tournament.

FAN SAFETY ROVERS are assigned to follow each marquee group pairings outside the ropes. Walk with the crowd 18 holes and provide consistent friendly reminders for “Masks Up” at all times. This committee will promote safety and act as a concierge for guests by being knowledgeable of their surroundings to provide directions and answer any guest questions. They also help gallery management team to keep fans quiet outside the ropes and distant from players when a wayward shot is hit.

GATE GREETERS will be staged at all entrance gates reminding guests upon entry to “Mask Up” at all times and other entry tips.

SHOTLINK VOLUNTEERS

Definition of ShotLink Volunteer Roles:

Volunteers who perform these functions enjoy a unique inside-the-ropes experience. Using ShotLink, a state-of-the-art system for collecting and distributing real-time scoring and statistical data, walking scorers accompany a group of players to keep their scores and record data that is relayed in real time to scoreboards, network broadcasts and digital platforms around the world. Similarly, laser and tablet operators are stationed on the fairway or green to capture ball position and enable real-time distance data and statistics. These exciting volunteer positions are essential to the success of the tournament and put volunteers right where the action is!

SHOTLINK LOCATION BASED OPERATORS (Laser / Tablet / Rover)

1. ShotLink Laser Operator: The Laser Operator role is responsible for using a laser rangefinder to track the landing position of shots on and around the fairway. This important function of the ShotLink scoring system enables real-time distance data and statistics to be delivered to scoreboards, TV broadcast, internet and mobile device applications. It requires a basic knowledge of the game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Laser operators are stationed on a fairway and should be physically able to stand at their laser position for the duration of their shift in potentially varied weather conditions. Laser operators should be comfortable with technology and focused on capturing data in a timely but accurate manner. Laser operators are required to complete approximately one hour of online training, an in-person training session the weekend prior to the tournament, on-course training on Wednesday of tournament week and should be available to work a shift for at least two tournament days.

2. ShotLink Tablet Operator: The Tablet Operator role is divided into 3 specific roles: Fairway Quick Tablet Operator; Greenside Quick Tablet Operator and Greenside Camera Tablet Operator. Each position is responsible for using a handheld tablet device to plot the ending position of shots. This important function of the ShotLink scoring system enables real-time distance data and statistics to be delivered to scoreboards, TV broadcast, internet and mobile device applications. It requires a basic knowledge of the game of golf, as well as a commitment

to timeliness, accuracy, and attention to detail. Tablet operators are expected to be mobile and walk around the green as necessary to gain accurate insight into ball location. Tablet operators should be physically fit, capable of standing/walking for the duration of their shift in a variety of weather conditions. A one-hour online training course and an additional one-hour in-person training session prior to tournament week are required. Tablet Operators are also encouraged to attend on-course training on Wednesday of tournament week and should be available to work for at least two tournament days.

3. ShotLink Rover: The Rover position is responsible for rotating through each of the ShotLink Volunteer positions on a specific golf hole to provide breaks, answer questions, and provide assistance as needed. In some cases, the Rover may serve as a liaison between the ShotLink Truck and the ShotLink volunteers on the Rover’s assigned hole. The Rover should be an experienced volunteer that has completed the training for each type of volunteer position, as well as training specific to the ShotLink Rover position. Rovers will be required to attend and/or assist with the on-course training provided to Laser, Tablet and Spotter volunteers on Wednesday of tournament week and should be available to work for at least two tournament days.

SHOTLINK Tablet Operator role is divided into 3 specific roles: Fairway Quick Tablet Operator; Greenside Quick Tablet Operator and Greenside Camera Tablet Operator. Each position is responsible for using a handheld tablet device to plot the ending position of shots. This important function of the ShotLink scoring system enables real-time distance data and statistics to be delivered to scoreboards, TV broadcast, internet and mobile device applications. It requires a basic knowledge of the game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Tablet operators are expected to be mobile and walk around the green as necessary to gain accurate insight into ball location. Tablet operators should be physically fit, capable of standing/walking for the duration of their shift in a variety of weather conditions. A one-hour online training course and an additional one-hour in-person training session prior to tournament week are required. Tablet Operators are also encouraged to attend on-course training on Wednesday of tournament week and should be available to work for at least two tournament days.

SHOTLINK Spotter positions assist the fairway operators with locating ball positions and identifying situations where the player’s shot may be obstructed. This position requires a basic knowledge of the

game of golf, as well as a commitment to timeliness, accuracy, and attention to detail. Spotters are expected to be mobile and walk as necessary to locate shots in their designated area (normally 1 side of a golf hole). Spotters should be physically fit and capable of standing/walking for the duration of their shift in a variety of weather conditions. On-course training on Wednesday of tournament week is also available. The Spotter should be available to work for at least two tournament days.

SHOTLINK Walking Scorer role is a prestigious and critical ShotLink volunteer position that requires mental and physical stamina, attention to detail, and a thorough understanding of the game of golf. The Walking Scorer accompanies a group of up to 3 players in order to keep their score, track specific statistics, and provide real-time data capture that informs all aspects of the ShotLink system. Walking scorers should have the physical ability to easily keep pace with their group across all 18 holes without a break and in varying weather conditions. For reference 18 holes will vary from 5-6 miles or roughly 10,000 steps. They should be comfortable using a handheld digital device to record each shot, as well as the voice radio with a headset that allows for constant communication with the ShotLink staff. Walking Scorer volunteers are required to complete a 1- hour online training course, a 1-hour in-person training that occurs prior to tournament week, and should be available for the Wednesday pro-am and at least two additional tournament days.

CONCESSIONS volunteers take part in the energetic and fast-paced food and beverage venues around the TPC Stadium Course. Shifts are 7 hours in length and duties include cash register operation, stock replenishment and drink dispensing. Volunteers are assigned to their duty station upon check-in depending on weather and tournament conditions. Tan or khaki pants, shorts or skorts and comfortable shoes are the uniform prerequisites.

SECURITY volunteers staff the entrance to various venues on and around the tournament course. Even though multiple security agencies are employed during tournament week it’s our Security volunteers who are the first and last point of contact for our guests experiencing the Waste Management Phoenix Open.

Effective communication skills and attention to detail are necessary. Duties may include providing information to spectators; familiarity with the required credentials for each venue entry point; and crowd control all around the TPC and at the main Clubhouse. Some special assignments may include escorting special guests to various venues, provide egress for the players off the course during bad weather or darkness as well as escorting players back on to the course, to resume play. Security volunteers are asked to wear tan or khaki pants and be prepared for variable weather conditions; the cool morning air often turns into a hot day. A safety vest is issued to identify our volunteer security while at their assigned post.

Volunteers chosen to work the tournament will be contacted by the Volunteer Committee Chairperson in the weeks leading up to the tournament to confirm shift schedules, discuss requirements, benefits and the responsibilities associated with working your assigned position. Thank you for volunteering and paying it forward through your time and effort!

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